Sixteen years of making programs work for people who never asked for them.
I started at Lowe's in commercial sales programs and worked through Pro sales operations, strategy and integration, and Pro Services. By the end I was Director of Pro Sales and Operations, running two teams that supported 156 district managers across the country.
Most of that job was rolling out programs to busy people who already had a full day. I learned fast that a good idea does not matter if it adds a step. If the store had to learn a new system to get the benefit, the benefit never showed up.
That is the whole reason ProBusinessOps exists. Owners keep getting sold AI as one more thing to learn. I build it the other way around: pick the one task nobody wants to do, build it around the tools you already use, and have your people approve the output. Nobody on your staff has to become an AI person.
I run my own businesses on the same setup I build for clients, so nothing I recommend is something I have only read about.